FREQUENTLY ASKED QUESTIONS
In Port St. Lucie, on Florida’s Treasure Coast.
No, but we do our best to make up for the lack of tangible contact by providing detailed descriptions and lots of photos.
Did we miss something? Please let us know. Just send a note to firstname.lastname@example.org and we’ll do our best to send you a prompt reply.
We accept Paypal and all major credit cards.
You don’t need a Paypal account to purchase from us, although you are welcome to use it if you have one.
Once you’ve paid for an order, that order cannot be changed. You can, however, combine orders so long as your first order hasn’t shipped.
Contact us first as soon as possible, so we can stop processing your first order while you continue to shop. When you’re done shopping and have paid for the second order, your orders can then be combined and processed together. Any excess postage paid will be refunded on the same day the package is posted, using the same payment method that you used to purchase the items.
We ship in the USA via USPS. First Class, Parcel Post and Priority Mail. While these are the most common options, please contact us if you’d like to expedite an item and we’ll send you a quote.
Orders received before noon normally shipped on the same day. All orders are shipped within one business day of being received. Depending on your location and shipping option used, orders should arrive within 2 to 5 business days.
If the order doesn’t arrive within two weeks, we can put a tracer on the item. If the package cannot be found, we will send you a full refund.
Send us a note email@example.com and let us know what happened. Keep the box and contents, in case the PO asks to see them. We will handle the insurance claim and ensure you receive a full or partial refund, depending on circumstances.
If you are not 100% satisfied with your purchase, return for a full refund. Simple as that.
All returns must be received within 30 calendar days from date of receipt to receive a refund. All figures and accessories must be in the same stated condition, and returned with the original packaging and paperwork, if applicable.
Refunds for returned items will be issued on the same day we receive the package. Your refund will be issued using the same payment method that you used to purchase the items.
We currently ship to Canada, Australia and the UK, however, you are welcome to contact us if your country is not on the list. Rate shown are for USPS International First Class Post. Heavy and large packages that don’t meet the First Class Post criteria, please contact us for a quote.
International orders usually take between 2-4 weeks, although unexpected delays make occur due to Covid-19.
International import duties vary with each country and are not included in the item price or shipping charges. Any fees levied by your country’s customs office are normally collected when you take possession of the package. Please note that such fees are the buyer’s responsibility to pay.
One website that we found provides a quick tool to calculate import duty and taxes. Please note, this link is offered as a guideline. We aren’t affiliated with Simply Duty and cannot guarantee the accuracy of the information found on their site, or be held accountable for any variance in actual fees paid.