FREQUENTLY ASKED QUESTIONS

In Port St. Lucie, on Florida’s Treasure Coast.

No, but we do our best to make up for the lack of tangible contact by providing detailed descriptions and lots of photos.

Did we miss something? Please let us know. Just send a note to contact@caligeff.com and we’ll do our best to send you a prompt reply.

eBay provides several options, including but not limited to Paypal and major credit cards.

We ship in the USA via USPS. First Class, Parcel Post, Priority Mail, as well as UPS and Fedex. While these are the most common options, please contact us if you’d like to expedite an item and we’ll send you a quote.

Orders received before noon normally shipped on the same day. All orders are shipped within one business day of being received. Depending on your location and shipping option used, delivery times will vary from 2 to 5 business days. Ground shipments will take longer.

If the order doesn’t arrive within 10 business days, I’ll put a tracer on the package. If the package cannot be found, we will send you a full refund.

Contact us via eBay or contact@caligeff.com and let us know what happened. Keep the box and contents, in case the PO asks to see them. We will handle the insurance claim and ensure you receive a full or partial refund, depending on circumstances.

If you are not 100% satisfied with your purchase, return for a full refund. Simple as that.

All returns must be received within 30 calendar days from date of receipt to receive a refund. All figures and accessories must be in the same stated condition, and returned with the original packaging and paperwork, if applicable.

We currently ship to Canada, Australia and the UK, however, you are welcome to contact us if your country is not on the list, please contact us for a quote.

International delivery could arrive in 2-4 weeks, although unexpected delays may occur due to Covid-19, causing a delay of up to two months.

International import duties vary with each country and are not included in the item price or shipping charges. Any fees levied by your country’s customs office are normally collected when you take possession of the package. Please note that such fees are the buyer’s responsibility to pay.

One website that we found provides a quick tool to calculate import duty and taxes. Please note, this link is offered as a guideline. We aren’t affiliated with Simply Duty and cannot guarantee the accuracy of the information found on their site, or be held accountable for any variance in actual fees paid. 

 https://www.simplyduty.com/import-calculator/